Refund Policy

We want families to feel confident trying Faith Finder Premium. This Refund Policy explains when and how refunds may be issued for Premium subscriptions.

1. Free Content

A meaningful portion of Faith Finder is available for free so you can try the game before purchasing. We encourage you to explore the free content before subscribing to Premium.

2. 14-Day Refund Window

If you are not satisfied with your Premium subscription, you may request a full refund within 14 days of your initial purchase. Refunds after this period are considered on a case-by-case basis.

3. Recurring Subscriptions

Premium subscriptions renew automatically. You can cancel at any time to prevent future charges; cancellation stops the next renewal but does not automatically refund the current billing period. If a renewal was charged unexpectedly, contact us within 14 days of the renewal and we will review your request.

4. How to Request a Refund

Because payments are processed by our merchant of record (Paddle), refunds are issued through Paddle. To request a refund:

• Contact us through the support channel listed on our website, or
• Reply to the purchase receipt email you received from Paddle. Include your order number and a brief reason for the request.

Approved refunds are returned to the original payment method and typically appear within 5–10 business days, depending on your bank.

5. Non-Refundable Situations

Refunds may be denied when:

• The request is made outside the applicable refund window;
• The account shows evidence of abuse, fraud, or violation of our Terms;
• Substantial Premium content has been consumed in a way inconsistent with a good-faith trial.

6. Statutory Rights

Nothing in this policy limits any refund or cancellation rights you have under the consumer-protection laws of your country or region.

7. Contact

Questions about refunds? Contact us through the support channel listed on our website and we will respond as quickly as possible.